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Returns/Exchanges

HOW DO I EXCHANGE AN ITEM I RECEIVED?

Simply ship the item(s) back to us. Please include a note inside the package letting us know what sizes/items you need. We will cover the cost of the shipping to send the item(s) back to you. We cannot exchange items that show signs or wear/use, or are dirty. We will not accept items that have pet hair on them. Our address is:

11BRAVOS.COM
540 N Commercial St
Manchester, NH 03101

 

AN ITEM I RECEIVED IS DEFECTIVE, HOW CAN I GET A NEW ONE? 

Please contact us as soon as possible so that we can arrange for a replacement. You can also e-mail scott@11bravos.com. 

 

CAN I RETURN PERSONALIZED ITEMS?

Unfortunately we cannot accept returns or exchanges on items that have been personalized. This applies to custom orders as well.

 

HOW LONG DO I HAVE TO RETURN/EXCHANGE AN ITEM?

30 Days 

 

HOW CAN I SEND AN ITEM BACK FOR A REFUND?

Simply ship the item back to us in it's ORIGINAL condition. Please include a note inside the package letting us know you want a refund, and it would be helpful for us to know why you are returning the item. Our address for refunds is: 

11BRAVOS.COM
540 N Commercial St
Manchester, NH 03101

 

WHEN WILL I RECEIVE MY REFUND?

Once we receive your return, it takes us up to a week to process. Refunds are typically issued within 5-7 days after receipt. 

 

HOW LONG UNTIL I RECEIVE MY EXCHANGED ITEMS?

Please allow time for us to receive, & process your exchange. We typically get exchanges shipped out within 1 week after receiving them. In some cases, there may be a delay if we are out of stock in the size you are requesting. 

 

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