Terms Of Use

Thank you for shopping on 11Bravos.com. Before you submit your custom order, please read the terms and conditions that govern your use of the site. By using and shopping on the 11Bravos.com web site, you agree to follow and be bound by these terms.

Sizing

We have standard sizes that we use for left chest, right chest, sleeve, and text designs. Due to limitations with embroidery, there are restrictions on how big we can embroider designs. Max height restriction for right/left chest images is 2.5". Text will be sized to be proportionate with the rest of your design. 

Removing Background Colors

When you place your order, we will check to make sure your design does not have any excess background color. 
(In the example below, we can easily assume the background color should be removed.) If we are unsure, we will contact you to clarify the issue. 

Accuracy of Colors

11Bravos.com has displayed as accurately as possible the colors and graphics of the products that appear on the site. However, we cannot guarantee that your monitor's display of any color and or graphic will be accurate. The colors shown on the site are for reference only. The colors you see will depend on your monitor and may be slightly different from the actual colors of the products. We will have no liability whether for damages, return of merchandise for credit or otherwise, as a result of any variances between the appearance of colors and or graphics displayed on your monitor and on any finished product purchased by you from 11bravos.com.

Returns/Exchanges

Due to the nature of custom embroidered items, we cannot accept returns or exchanges on any custom items. 

User Provided Artwork and Images

You represent and warrant to 11Bravos.com that you have right to use, copy and distribute each copyright, trademark, service mark, trade name, logo, statement, graphic, artwork, and name. You warrant that in obtaining the material and submitting it to 11Bravos.com for reproduction, you have not violated the property rights of any third party. You agree to indemnify and hold 11Bravos.com and its owners, officers, employees and agents harmless from and against any suit, demand, claim, loss, liability, damage or expense made against 11Bravos.com by reason of breach of this warranty, and you agree to pay any judgment or settlement offer resulting from any suit, demand, or claim and to pay any attorney's fees incurred by 11Bravos.com in defending against any such suit, demand or claim.

The burden of determining that any material is not protected by trademark, service mark, copyright or other proprietary right rests with you. You are solely responsible for obtaining proper permissions and licenses, except as may be permitted by copyright law, from third parties whose rights may be violated or infringed by the use of any material protected by trademark, service mark, copyright or other proprietary right. A customer may not use any logo or other graphic material in a manner in which may infringe on copyright, trademark, service mark or other proprietary mark. A customer also may not use any logo or trademark in a vulgar, libelous, disparaging or otherwise unlawful manner. We assume no responsibility for damages or any wrong doing that the customer may cause using a logo, trademark or copyrighted items. You agree to indemnify and hold 11Bravos.com harmless from and against any suit, demand, claim, loss, liability, damage or expense made against or incurred by 11Bravos.com by reason of the unauthorized, improper, or illegal use of any logo or trademark or copyright that is printed on or otherwise applied to merchandise ordered or purchased by the customer through 11Bravos.com.

Clip Art

All clip art images are public domain or licensed from 3rd party vendors unless otherwise stated. Designs created from the clip art provided are in no way the exclusive property of users or customers who assemble such designs.

Privacy

As a user of 11Bravos.com, you acknowledge that you may provide to 11Bravos.com information regarding yourself including your name, address, and email address. We are committed to protecting your privacy and any information that we collect about you will not be used outside our company without your notification and permission. We do not buy, sell, rent, lease, hock, barter, donate, or share email addresses and other personal information in any way.

Security

11Bravos.com utilizes Secure Sockets Layer (SSL) technology with 128 bit encryption to protect the security of your personal information during transmission. If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are also responsible for making sure your browser supports SSL transactions. 

Contrast Issues

After you submit your order, we'll review it to make sure that your design will be visible when printed on your garment. If we believe your design won't be visible when printed, we'll give you a call to let you know there's a problem. 

Computer monitors tend to exaggerate the contrast between colors, making certain colors seem like they contrast well even when they do not. We advise against having a design that is the same color as the garment.