HOW DO I EXCHANGE AN ITEM I RECEIVED?
Simply ship the item(s) back to us. Please include a note inside the package letting us know what sizes/items you need. We will cover the cost of the shipping to send the item(s) back to you. We cannot exchange items that show signs or wear/use, or are dirty. We will not accept items that have pet hair on them. Our address is:
11Bravos.com - 100 William Loeb Dr, Manchester NH 03109
AN ITEM I RECEIVED IS DEFECTIVE, HOW CAN I GET A NEW ONE?
Please contact us as soon as possible so that we can arrange for a replacement. You can also e-mail firstname.lastname@example.org.
CAN I RETURN PERSONALIZED ITEMS?
Unfortunately we cannot accept returns or exchanges on items that have been personalized. This applies to custom orders as well.
HOW LONG DO I HAVE TO RETURN/EXCHANGE AN ITEM?
HOW CAN I SEND AN ITEM BACK FOR A REFUND?
Simply ship the item back to us in its ORIGINAL condition. Please include a note inside the package letting us know you want a refund, and it would be helpful for us to know why you are returning the item. Our address for refunds is:
10 Tinker Ave
Londonderry NH, 03053
WHEN WILL I RECEIVE MY REFUND?
Once we receive your return, it takes us up to a week to process. Refunds are typically issued within 5-7 days after receipt.
HOW LONG UNTIL I RECEIVE MY EXCHANGED ITEMS?
Please allow time for us to receive, & process your exchange. We typically get exchanges shipped out within 1 week after receiving them. In some cases, there may be a delay if we are out of stock in the size you are requesting.